International Journal of Quality & Reliability Management: Volume 23 Issue 2

ISO 9000 series of standards: comparison of manufacturing and service organisations

Prakash J. Singh, Mei Feng, Alan Smith

While manufacturing organisations were early adopters of ISO 9000, lately, many service sector organisations have also pursued adoption. The aim of this paper is to compare the…

Employee involvement: a hierarchical conceptualisation of its effect on quality

Narendar Sumukadas

The purpose of this article is to study the effect of employee involvement (EI) practices on quality comprehensively.

Quality for the individual and for the company in the business‐to‐business market: Concepts and empirical findings on trade‐offs

Jukka Ojasalo

The aim of this article is to increase knowledge of the nature of quality in the business‐to‐business market by focusing on the individual and company level aspects of quality…

Implementing FMEA in a collaborative supply chain environment

S. Gary Teng, S. Michael Ho, Debra Shumar, Paul C. Liu

The aim of this research was to call attention to the implementation of failure mode and effects analysis (FMEA) in a collaborative environment, the issues occurred in the…

A sensitivity analysis of an optimal Gantt charting maintenance scheduling model

S.A. Oke, O.E. Charles‐Owaba

The purpose of this paper is to work on an analytical approach to test sensitivity of a maintenance‐scheduling model. Any model without sensitivity analysis is a “paper work”…

Analysis of quality uncertainty due to information asymmetry

Lalit Wankhade, B.M. Dabade

Total quality management (TQM) at the industry end along with quality function deployment (QFD) molds product quality. It flows to the customer at the market end with a value…

Editorial

Ton van der Wiele