Table of contents
An empirical study of quality function deployment on company performance
Andreas Herrmann, Frank Huber, René Algesheime, Torsten TomczakQuality function deployment (QFD) has had considerable success in terms of its implementation in companies. It has also been the subject of many studies in recent years. It seems…
The effects of customer contact on conformance quality and productivity in Chinese service firms
Kefeng Xu, Jayanth Jayaram, Ming XuThe purpose of this research is to examine how service enablers such as resource management and human resource management practices, identified in prior research as vital…
Suppliers, do you know your customers?
R.A. Schofield, Liz BreenThe purpose of this study is to investigate the customer's perception of service quality within the context of the pharmaceutical supply chain, and look specifically at the…
Choosing a quality improvement project using the analytic hierarchy process
Henny van de Water, Jan de VriesThe purpose of this article is to address ways in which customer satisfaction could be improved.
Design of an optimal plan for an accelerated degradation test: a case study
Qishan Li, Dimitri B. KececiogluTo design an optimal accelerated degradation test (ADT) plan for light emitting diodes (LEDs).
Application of fuzzy logic control model to Gantt charting preventive maintenance scheduling
S.A. Oke, O.E. Charles‐OwabaThe simultaneous scheduling of resource‐constrained maintenance and operations is addressed in this work. The purpose of the paper is to capture the uncertainty in the development…
ISSN:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony