International Journal of Quality & Reliability Management: Volume 23 Issue 8

Assessing quality relationships in public housing: An empirical study

Albert P.C. Chan, Francis K.W. Wong, Patrick T.I. Lam

Quality management in construction has received increasing attention in recent years. Numerous studies have been carried out which have highlighted the factors affecting quality…

Subjective appraisal of service quality using fuzzy linguistic assessment

Tian‐Shy Liou, Ching‐Wen Chen

This study proposes a conceptual model to assess the perceived service quality properly using fuzzy set theory, since customers' perceptions of service quality are generally…

Plant location, ISO 9000 certifications and quality management practices: An empirical investigation

Mohamed A. Youssef, Salem M. Al‐Ghamdi, James V. Koch, Tom Dolan

The main purpose of this study is to examine the impact of the country in which a manufacturing plant is located on its ability to achieve one or more of the ISO certifications…

Empirical investigation of the hard and soft criteria of TQM in ISO 9001 certified small and medium‐sized enterprises

Winston G. Lewis, Kit Fai Pun, Terrence R.M. Lalla

This paper presents the main findings of an empirical study that investigates the effects of the “soft” and “hard” criteria of total quality management (TQM) in four ISO 9001…

Exploring routes of dissatisfaction feedback: A multiple case study within a machine industry segment

Anders Fundin, Mattias Elg

The purpose of this paper is to explore routes of dissatisfaction feedback transferrals within a Swedish machine industry segment. The study focuses upon transferrals from…

Process‐based knowledge management system for continuous improvement

Kevin D. Barber, J. Eduardo Munive‐Hernandez, John P. Keane

This paper presents a practical methodology for developing a process‐based knowledge management system (KMS) for supporting continuous improvement (CI) and asset management.

Analysis of optimal accelerated life test plans for periodic inspection: The case of exponentiated Weibull failure model

Nesar Ahmad, Ariful Islam, Abdus Salam

The aim of this research paper is to generalize the previous works on the design of accelerated life tests (ALTs) for periodic inspection and Type I censoring and to promote the…

Fuzzy FMEA with a guided rules reduction system for prioritization of failures

Kai Meng Tay, Chee Peng Lim

To propose a generic method to simplify the fuzzy logic‐based failure mode and effect analysis (FMEA) methodology by reducing the number of rules that needs to be provided by FMEA…