Table of contents
Impact of EFQM Excellence Model on leadership in German and UK organisations
Grace McCarthy, Richard GreatbanksThe purpose of this paper is to describe research which aimed to discover whether there were differences in leadership practices and perceptions of good leadership practice…
The impact of total quality management on innovation: Findings from a developing country
Dinh Thai Hoang, Barbara Igel, Tritos LaosirihongthongThe purpose of this paper is to investigate the relationship between total quality management (TQM) practices and innovation performance in the Vietnamese industry context.
The Baldrige Education Criteria for Performance Excellence Framework: Empirical test and validation
Masood Abdulla Badri, Hassan Selim, Khaled Alshare, Elizabeth E. Grandon, Hassan Younis, Mohammed AbdullaThe purpose of this paper is to empirically test the causal relationships in the Malcolm Baldrige National Quality Award (MBNQA) Education Performance Excellence Criteria.
ISO 10002 Complaints Handling System: a study
Susan Hughes, Stanislav KarapetrovicThe purpose of this paper is to provide an analysis of the ISO 10002: 2004 standard from the perspective of its context within the ISO 10001/2/3 triad of customer satisfaction…
Optimal replacement of systems subject to shocks and random threshold failure
Alagar Rangan, Dimple Thyagarajan, Y SaradaThe purpose of this paper is to generalize Yeh and Zhang's 2004 random threshold failure model for deteriorating systems.
Computer‐aided SPC and cybernetic view on quality control
Xia PanThe purpose of this paper is to put forward the view that systems theory, cybernetics, information theory, and dissipative structure theory should be the fundamental principles…
ISSN:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony