Table of contents
Developing zones of tolerance for managing passenger rail service quality
Robert Y. Cavana, Lawrence M. Corbett, Y.L. (Glenda) LoThe purpose of this article is to develop and empirically test an extension to the three‐column format SERVQUAL instrument to evaluate passenger rail service quality.
Business values of ISO 9000:2000 to Korean shipbuilding machinery manufacturing enterprises
Dong‐Joon Park, Ho‐Gyun Kim, Byung‐Hwan Kang, Hyun‐Seok JungThe purpose of this article is to furnish empirical evidence on the degree of performance of the 23 major requirements of the ISO 9001:2000 standard implemented at Korean…
Quality management and health: a double connection
Yvonne Lagrosen, Ingela Bäckström, Stefan LagrosenThe purpose of this paper is to examine and discuss the effects of quality management in the health care sector and the general effects of quality management on the health of the…
Does TQM influence employees' job satisfaction? An empirical case analysis
Keng Boon Ooi, Nooh Abu Bakar, Veeri Arumugam, Lorraine Vellapan, Alex Kim Yin LokeThis paper seeks to examine employees' perceptions of TQM practices and its impact on job satisfaction within a large Malaysian outsourced semiconductor assembly and test (OSAT…
A meta‐analysis of quality measures in manufacturing system
Thawatchai Jitpaiboon, S. Subba RaoThe manufacturing community has embraced the concept of total quality management (TQM) but little research has been published on how each aspect of quality is measured. This paper…
Linkage between the AMSAA models at higher levels of indenture in reliability analysis: A case study
Ray Venkataraman, Richard UnkleThe purpose of this article is to determine if there is a linkage between the army material systems analysis activity (AMSAA) reliability growth models at the system and subsystem…
ISSN:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony