International Journal of Quality & Reliability Management: Volume 24 Issue 4

Quality management and environment: exploring the connections

Stefan Lagrosen

This paper concerns regional development of quality management. The purpose is to identify and describe environmental factors that governments can influence in order to facilitate…

Developing statistical thinking for performance improvement in the food industry

Nigel Peter Grigg, Lesley Walls

The paper aims to describe a recently completed research project on the use of statistical quality control (SQC) methods in the context of food and drinks manufacturing. It…

A study of customer satisfaction in the context of a public private partnership

Dima Jamali

The purpose of this paper is to present the results of an original satisfaction survey in the context of a new public private partnership (PPP) in the Lebanese postal sector…

Validation of the instrument IMAQE‐Food to measure effectiveness of food quality management

M. van der Spiegel, W.J. de Boer, P.A. Luning, G.W. Ziggers, W.M.F. Jongen

The purpose of this paper is to show that manufacturers use several quality assurance systems to assure quality. This paper aims to describe the validation of IMAQE‐Food – an…

Analysis of reliability and availability of serial processes of plastic‐pipe manufacturing plant: A case study

Pawan Gupta, Arvind Kumar Lal, Rajendra Kumar Sharma, Jai Singh

The purpose of this paper is to compute reliability, availability, and mean time before failure of the process of a plastic‐pipe manufacturing plant consisting of a (K, N) system…

The house of reliability

M. Braglia, G. Fantoni, M. Frosolini

The purpose of this paper is to provide a structured methodology for performing build‐in reliability (BIR) investigation during a new product development cycle.