Table of contents
A meta‐analysis of the effect of TQM on competitive advantage
Eman El Shenawy, Tim Baker, David J. LemakThe purpose of this study is to integrate findings of empirical studies regarding the effect of total quality management (TQM) on competitive advantage. This purpose is to support…
An empirical study of the motives and benefits of ISO 9000 certification: the UAE experience
Walid ZaramdiniThe aim of the paper is to analyze the different aspects of the motives and benefits of certified ISO 9001: 2000 companies in the United Arab Emirates (UAE).
Assessing international tourists' perceptions of service quality at Air Mauritius
Girish PrayagThe aim of this paper is to assess the service quality of a small airline, Air Mauritius, using the SERVQUAL model and to determine the relative importance attributed to service…
Measuring information quality in the order fulfilment process
Helena ForslundThe purpose of this paper is to develop a scale for measuring information quality in the order fulfilment process.
Modeling and analysing system failure behaviour using RCA, FMEA and NHPPP models
Rajiv Kumar Sharma, Dinesh Kumar, Pradeep KumarThe aim of this paper is to permit system reliability analysts/managers/practitioners/engineers to analyse system failure behaviour more consistently and plan suitable maintenance…
Using a reliability capability maturity model to benchmark electronics companies
Sanjay Tiku, Michael Azarian, Michael PechtThis paper seeks to introduce a set of key practices that can be used to assess whether an organization has the ability to design, develop and manufacture reliable electronic…
ISSN:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony