International Journal of Quality & Reliability Management: Volume 24 Issue 8

Strategic sourcing in the Hong Kong toy industry

Tony Ching‐Tung Chan, Kwai‐Sang Chin, Ping‐Kit Lam

The purpose of this research is to identify the core values and key success factors in strategic sourcing; and to examine the importance of strategic sourcing and the key success…

Process capability in services

Rogério Puga‐Leal, Zulema Lopes Pereira

The purpose of this research is to develop an index for assessing service capability when the customer considers satisfactory a certain range of service performance, the so‐called…

Using QFD for e‐business planning and analysis in a micro‐sized enterprise

Ben Clegg, Boon Tan

The purpose of this paper is to show how QFD can be used as part of a structured planning and analysis framework for micro‐sized enterprises to build‐up their e‐business…

Relationship quality antecedents: the Malaysian retail banking perspective

Nelson Oly Ndubisi

The purpose of this research is to examine the impact of relationship marketing (RM) underpinnings namely, trust, commitment, communication and conflict handling on the quality of…

Fuzzy system reliability analysis using Tω (the weakest t‐norm) based arithmetic operations on L‐R type interval valued vague sets

Amit Kumar, Shiv Prasad Yadav, Surendra Kumar

The purpose of this research is to develop a new approach for analyzing the fuzzy reliability of a series and parallel system. Also to introduce definition of L‐R type interval…

A new loss function‐based method for evaluating manufacturing and environmental risks

Jeh‐Nan Pan

The purpose of this research is to provide a new loss function‐based risk assessment method so the likelihood and consequence resulting from the failure of a manufacturing or…