International Journal of Quality & Reliability Management: Volume 24 Issue 9

Managing conflict in collaborative new product development: a supplier perspective

Ping Kit Lam, Kwai Sang Chin, Kit Fai Pun

The purpose of this paper is to investigate the distribution of conflict over various NPD phases and identify the main sources of conflict and the five conflict handling styles in…

Perceived service quality: Analyzing relationships among employees, customers, and financial performance

Dong Kyoon Yoo, Jeong Ah Park

The purpose of this paper is to show how firms can enhance their service quality to increase customer satisfaction and thus financial performance? In answer to this question, four…

Understanding egovernment and egovernance: stakeholders, partnerships and CSR

K. Wong, C. Fearon, G. Philip

The purpose of this paper is to assist in understanding that eGovernment is more than the implementation of IT. There are changes to the fundamental mechanisms of public…

Towards a holistic approach to logistics quality deficiencies

Helena Forslund

The first purpose of this paper is to define the relevant types of logistics quality deficiencies (LQDs) in the dyadic order fulfillment process. The second purpose is to find the…

Failure mode and effects analysis based on fuzzy utility cost estimation

Chensong Dong

This paper aims to provide a cost effective failure mode and effects analysis tool to overcome the disadvantages of the traditional FMEA that the cost due to failure is not…

Development of hybrid algorithm based on simulated annealing and genetic algorithm to reliability redundancy optimization

Bruno Dalanezi Mori, Hélio Fiori de Castro, Katia Lucchesi Cavalca

The purpose of this paper is to present an application of the simulated annealing algorithm to the redundant system reliability optimization. Its main aim is to analyze and…

2007 Awards for Excellence