International Journal of Quality & Reliability Management: Volume 25 Issue 8

Organizational citizenship behaviour (OCB), TQM and performance at the maquiladora

Joo Y. Jung, Soonkwan Hong

The purpose of this article is to explore the relationship between the organizational culture (organizational citizenship behaviour (OCB)), TQM practice and organizational…

The impacts of quality management practices on business performance: An empirical investigation from China

Qin Su, Zhao Li, Su‐Xian Zhang, Yuan‐Yuan Liu, Ji‐Xiang Dang

This paper seeks to examine the way quality management practices (QMPs) impact quality outcome, R&D process, and business performance, using investigation data from Chinese firms…

An optimization‐based approach for designing attribute acceptance sampling plans

Belmiro P.M. Duarte, Pedro M. Saraiva

This purpose of this paper is to present an optimization‐based approach to support the design of attribute sampling plans for lot acceptance purposes, with the fraction of…

The dynamics of quality costs in continuous improvement

Seokjin Kim, Behnam Nakhai

The ideals of total quality view contradicts with the traditional prevention‐appraisal‐failure (PAF) model. The PAF model, based on the “higher quality‐higher cost” notion, fails…

Reliability analysis of pulping system using Petri nets

Anish Sachdeva, Dinesh Kumar, Pradeep Kumar

This paper aims to propose a methodology based on Petri nets to evaluate the reliability characteristics of the pulping system of a paper industry in a realistic working…

Common myths of Six Sigma demystified

Maneesh Kumar, Jiju Antony, Christian N. Madu, Douglas C. Montgomery, Sung H. Park

Six Sigma has been part of our business lexicon for more than a decade. Debates on its emergence as a strategic initiative have created critics who consider it as an old wine in a…