International Journal of Quality & Reliability Management: Volume 26 Issue 1

Charities: how important is performance to donors?

Jos van Iwaarden, Ton van der Wiele, Roger Williams, Claire Moxham

This paper seeks to develop insights into the charity selection criteria used by individual donors, and the information that charities provide to individual donors.

Impact of TQM on company's performance

Vinod Kumar, Franck Choisne, Danuta de Grosbois, Uma Kumar

The purpose of this paper is to investigate the impact of total quality management (TQM) implementation on different dimensions of company performance.

ISO 9001 certification research: questions, answers and approaches

Paulo Sampaio, Pedro Saraiva, António Guimarães Rodrigues

The majority of ISO 9001 certification research studies conducted so far are supported by survey methodologies and descriptive statistics. As such, they express conclusions that…

Optimal economic solution for a normal sampling intervals method in quality control

J. Rodrigues Dias

The main purpose of this paper is to present an optimal economic solution for a different adaptive sampling method that is highly intuitive in its nature: the normal sampling…

Dependability modeling and analysis of hybrid redundancy systems

C. Chellappan, G. Vijayalakshmi

The aim of this study is to demonstrate that hybrid redundancy systems are superior to the conventional N‐modular redundancy (NMR) systems.

Extending zone rules to detect process drift

James J. Divoky, Mary Anne Rothermel

The purpose of this paper is to explore and analyze the effectiveness of long period supplementary zone rules that can simultaneously increase chart sensitivity to small process…

Special issue on the international dissemination of quality management

Editorial

Ton van der Wiele