International Journal of Quality & Reliability Management: Volume 26 Issue 9

Is it worthwhile to be a quality certified hotel? Evidence from Spain

Juan José Tarí, Enrique Claver‐Cortés, Jorge Pereira‐Moliner, José F. Molina Azorín

The purpose of this paper is to study whether quality certified hotels develop some managerial key factors in a significantly better way and have better performance.

An investigation of the hard and soft quality management factors of Australian SMEs and their association with firm performance

David Gadenne, Bishnu Sharma

The purpose of this paper is to investigate the key “hard” and “soft” quality management factors used by Australian small and medium enterprises (SMEs) and their association with…

Critical success factors and problems in ISO 9000 maintenance

Roslina Ab Wahid, James Corner

The purpose of this paper is to try to identify the critical success factors and problems in ISO 9000 maintenance during the post‐certification period. Much of the published work…

Assessing the critical factors and their impact on the effective implementation of a food safety management system

Christos V. Fotopoulos, Dimitrios P. Kafetzopoulos, Evangelos L. Psomas

The purpose of this paper is to assess the critical factors of effective implementation (CFEI) of the Hazard Analysis of Critical Control Points (HACCP) system and to define the…

Case study of knowledge creation facilitated by Six Sigma

Chuni Wu, Chinho Lin

The purpose of this paper is to explore the relationship between knowledge creation processes and the Six Sigma approach.