International Journal of Quality & Reliability Management: Volume 27 Issue 4

Improving “order handling” process by using QFD and FMEA methodologies: a case study

Murat Tanık

Without doubt safety and satisfaction of the end user of food products are the most crucial aspect of food production. However, in order to achieve complete satisfaction, the…

Perceived service quality in fast‐food restaurants: empirical evidence from China

Hong Qin, Victor R. Prybutok, Qilan Zhao

The objective of this study is to modify the SERVPERF scale by incorporating the additional dimension of recoverability, and to empirically test and refine the modified SERVPERF…

Impact of ISO 9000 implementation on the organisation

Avinash Kumar Srivastav

The objective of this paper is to study the impact of ISO 9000 implementation on organisational culture, organisational climate, role stress and coping strategy.

Identifying some critical changes required in adopting agile practices in traditional software development projects

Subhas Chandra Misra, Vinod Kumar, Uma Kumar

Agile software development (ASD) is currently an emerging approach in software engineering for improving quality, initially advocated by a group of 17 software professionals who…

An economical comparison of proposed X¯ chart with MEWMA chart

D.R. Prajapati, P.B. Mahapatra

The purpose of this paper is to make economic comparison of the proposed X¯ chart with the economic and economic‐statistical design of a multivariate exponentially weighted moving…

A reliability, maintainability, and safety model to support the assessment of space vehicles

Alex J. Ruiz‐Torres, Jianmei Zhang, Edgar Zapata, Arunkumar Pennathur, Russell Rhodes, Carey McCleskey, Marcella Cowen

The focus of this paper is on reliability and availability design goals. It aims to provide top‐level estimates of the safety and maintainability of future spacecraft systems.