International Journal of Quality & Reliability Management: Volume 27 Issue 6

Quality function deployment and its extensions

Yahia Zare Mehrjerdi

The author aims to review the fundamental concept of quality function deployment and to discuss the facts that the road to success for new product development is the…

Linking quality assurance to human resource management: a study of SMEs in Malaysia

Arif Hassan

As organizations try to provide quality assurance from ISO certification, the importance of people management through better HR management assumes greater significance. This paper…

Retail service quality in context of CIS countries

Anupam Das, Vinod Kumar, Gour C. Saha

This research aims to examine the applicability of the Retail Service Quality Scale (RSQS) in retail stores in Kazakhstan, a country of the Commonwealth of Independent States…

European Foundation for Quality Management Business Excellence Model: An integrative review and research agenda

Dong Young Kim, Vinod Kumar, Steven A. Murphy

The purpose of this paper is to explore the nature of the research topics and methodologies used in the European Foundation for Quality Management (EFQM) Business Excellence Model…

Review and discussion of production assurance program

Javad Barabady, Tore Markeset, Uday Kumar

The purpose of this paper is to review, discuss and further develop the production assurance (PA) concept; and to define and describe a typical production assurance program (PAP…

The reduction of irregularities in the use of “process FMEA”

Carla Estorilio, Richard K. Posso

Use of failure mode and effect analysis (FMEA) is a requirement of ISO/TS 16949. However, research has shown that there are inconsistencies in the way the technique is applied in…