International Journal of Quality & Reliability Management: Volume 28 Issue 7

The effect of online service quality factors on internet usage: The web delivery system of the taxation department

José Carlos Pinho, Maria de Lurdes Martins, Isabel Macedo

This study aims to examine online service quality factors as main driving forces in the degree of intention of using the Taxation Department web site expressed by certified…

Quality system implementation process for business success

Michael Bell, Vincent Omachonu

The purpose of this paper is to examine the implementation activities involved in certifying a quality management system to the ISO 9000 quality management system standard. This…

ISO 9000 maintenance in service organisations: tales from two companies

Roslina Ab Wahid, James Corner, Peck‐Leong Tan

This paper aims to investigate and to highlight the way the quality system is being managed and the outcomes in terms of changes and improvements obtained by the two companies as…

Managerial practices of quality costing: an evidence‐based framework

Robert Luther, Iaad Issa Sartawi

This paper aims to use empirical data to classify and contextualize the various practices of quality costing.

Approximations to g‐renewal functions

Alagar Rangan, Ehsan MoghimiHadji

The purpose of the paper is to provide useful approximations for the computation of g‐renewal function, since no closed form solution of such a function is available

Updated proportional hazards model for equipment residual life prediction

Ming‐Yi You, Guang Meng

Most current condition‐based maintenance (CBM) systems using proportional hazards model (PHM) assume that enough historical data are available. However, in many practical cases…