International Journal of Quality & Reliability Management: Volume 29 Issue 3

Knowledge transfer between NPD project teams: A method for the identification of improvement opportunities

Alejandro Frank, Márcia Echeveste

The purpose of this paper is to propose a method for the identification of improvement opportunities in the knowledge transfer (KT) process between new product development (NPD…

Resource allocation for strategic quality management: a goal programming approach

Hisham Alidrisi, Sherif Mohamed

The purpose of this paper is to assist organizations in understanding the nature of quality management from a resource‐based perspective by investigating the relationship between…

Supplier selection using QFD: a consumer products case study

Angela Tidwell, J. Scott Sutterfield

During the past decade the role of purchasing in global competitiveness has been steadily increasing in importance. Similarly, the role of packaging continues to increase in…

The performance evaluation and comparison based on enterprises passed or not passed with ISO accreditation: An appliance of BSC and ABC methods

Shwu‐Ing Wu, Jui‐Ho Chen

The purpose of this paper is to determine whether passing ISO accreditation can effectively enhance business performance, and further to explore the major contributions of ISO…

Contractual and quality aspects on warranty: Best practices for the warranty management and its maturity assessment

Vicente González‐Prida Díaz, Luis Barberá Martínez, Juan Francisco Gómez Fernández, Adolfo Crespo Márquez

The purpose of this paper is to present a brief summary of quality and contractual aspects for the improvement of the warranty management. Together with this, the present work…

Probabilistic priority numbers for failure modes and effects analysis

Annibal Parracho Sant'Anna

The purpose of this paper is to propose a method, derived from numerical evaluations on the criteria of security, frequency and detectability, of Failure Modes and Effects…