Table of contents
Reliability in lean systems
Robert S. Keyser, Rapinder S. SawhneyThe purpose of this paper is to propose a contemporary reliability model for lean systems through the development of an innovative lean system reliability model (LSRM).
One‐dimensional warranty cost analysis for second‐hand items: an overview
Stefanka Chukova, Mahmood ShafieeThe purpose of this paper is to review and develop stochastic models for the evaluation of the expected warranty cost, from dealer's viewpoint, for second hand items sold under…
Developing a Six Sigma framework: perspectives from financial service companies
Ayon Chakraborty, Michael LeyerSix Sigma is considered to be an important management philosophy to obtain satisfied customers, but financial service organisations have been slow to adopt Six Sigma issues so…
An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies
Faisal Talib, Zillur Rahman, M.N. QureshiThe purpose of this paper is to investigate the relationship between total quality management (TQM) practices and quality performance in Indian service companies.
Business process improvement in services: case studies of financial institutions in Thailand
Nattapan Buavaraporn, James TannockThe purpose of this paper is to explore how financial institutions adopt business process improvement (BPI) for improving service quality, to enhance customer satisfaction. To…
Typology of Kano models: a critical review of literature and proposition of a revised model
Arash Shahin, Masoud Pourhamidi, Jiju Antony, Sung Hyun ParkThe purpose of this paper is to develop and suggest a reference Kano model.
ISSN:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony