International Journal of Quality & Reliability Management: Volume 31 Issue 6

The effect of aggregating multivariate performance parameters in a quality award process

Birhanu Beshah

Quality awards, commonly, have basic criteria and sub-criteria to evaluate applicants based on the quality management principles and philosophies. The purpose of this paper is to…

Corporate social responsibility, continuous process improvement orientation, organizational commitment and turnover intentions

David Hollingworth, Sean Valentine

The purpose of this paper is to examine how employee's perceptions of corporate social responsibility (CSR) relate to their perceptions of an organization's orientation toward…

Measuring quality service : The use of a SERVPERF scale as an input for ELECTRE TRI multicriteria model

Taciana de Barros Jerônimo, Denise Medeiros

The purpose of this paper is to propose a model to guide organizations according to the relative importance of customer's satisfaction about six quality service dimensions…

An empirical study on measurement of performance through TQM in Pakistani aviation manufacturing industry

Khalid Mahmood, Ilyas Mahmood Ahmad Qureshi, Asim Nisar

Pakistani aviation industry is at the initial stage of its evolution and is undergoing transformation to a high-tech developed industry. However, the processes and practices in…

Application of Mahalanobis-Taguchi system and design of experiments to reduce the field failures of splined shafts

Boby John

The purpose of this paper is to develop a methodology to reduce the field failures of splined shafts. The paper also demonstrates the application of Mahalanobis-Taguchi system…

Reliability optimization in stochastic domain via genetic algorithm

Laxminarayan Sahoo, Asoke Kumar Bhunia, Dilip Roy

– The purpose of this paper is to formulate the reliability optimization problem in stochastic and interval domain and also to solve the same under different stochastic set up.

Probabilistic composition in quality management in the retail trade sector

Annibal Parracho Sant’Anna, Lidia Angulo Meza, Rodrigo Otavio Araujo Ribeiro

The purpose of this paper is to discuss the application of a method for combining multiple criteria based on the transformation of numerical evaluations into probabilities of…