International Journal of Quality & Reliability Management: Volume 33 Issue 6

Six Sigma critical success factors in Brazilian industry

Abel Ribeiro de Jesus, Jiju Antony, Herman Augusto Lepikson, Adriano L. A. Peixoto

The purpose of this paper is to identify critical success factors (CSFs) that are regarded as the most important in Six Sigma programs in Brazil and to compare these rankings with…

Determination of level of correlation for products of pharmaceutical industry by using modified X-bar chart

D.R. Prajapati, Sukhraj Singh

It is found that the process outputs from most of the industries are correlated and the performance of X-bar chart deteriorates when the level of correlation increases. The…

Antecedents of attitudinal loyalty in a telecom service sector: the Nigerian case

Ernest Emeka Izogo

Although the benefits of customer loyalty are well researched and understood, a clear explication of how customer attitudinal loyalty evolves is lacking. Cultural discrepancies…

Performance of adaptive np-chart with estimated parameter

S. Mohammad Hashemian, Rassoul Noorossana, Ali Keyvandarian, Maryam Shekary A.

The purpose of this paper is to compare the performances of np-VP control chart with estimated parameter to the np-VP control chart with known parameter using average…

Combination of importance-performance analysis and response surface methodology for enhancing satisfaction

Ro Jin Pak

In order to know how to enhance the satisfaction of online courses in preparing for the college entrance examination in Korea, the purpose of this paper is to combine both the…

Evolution and implementation of quality management practices in the manufacturing sector in Eastern Europe after the end of communism: The case of Bulgaria

Svetoslav Georgiev, Seiichi Ohtaki

The purpose of this paper is to answer the following three questions: what influence has the centrally planned economy and Soviet-style manufacturing had on the evolution and…

Fuzzy risk assessment for electro-optical target tracker

Soumen Kumar Roy, A K Sarkar, Biswajit Mahanty

The purpose of this paper is to evolve a guideline for scientists and development engineers to the failure behavior of electro-optical target tracker system (EOTTS) using fuzzy…

Integration between RCM and RAM: a case study

Ilaria De Sanctis, Claudia Paciarotti, Oreste Di Giovine

The purpose of this paper is to propose a practical method of performing maintenance in the offshore industry where engineers have to manage problems such as the high cost of…