International Journal of Quality & Reliability Management: Volume 33 Issue 8

A Markovian-QFD approach in addressing the changing priorities of the customer needs

Mehdi Rajabi Asadabadi

The purpose of this paper is to introduce a solution to the problem of changing priorities of customer needs (CNs) in quality function deployment (QFD). Customer preferences and…

TQM and market orientation in care home services

Eduardo San Miguel, Iñaki Heras-Saizarbitoria, Juan José Tarí

The purpose of this paper is to operationalize the concepts of total quality management (TQM) and market orientation (MO) and to analyze the relationship between them in a major…

Observing the NHS’s A&E performance objectives: is lean the cure?

John Bancroft, Krish Saha

The purpose of this paper is to investigate England’s Accident and Emergency (A&E) portion of the National Health Service (NHS). This paper is based upon weekly published data…

Implementing capabilities-based quality management and marketing strategies to improve business performance

Satish Mehra, Joshua T. Coleman

The purpose of this paper is to study the impact of successfully coordinating infrastructural capabilities, such as technology, and structural capabilities, such as people, on the…

A multiple case study analysis of Six Sigma practices in Indian manufacturing companies

Jiju Antony, E.V. Gijo, Vikas Kumar, Abhijeet Ghadge

The purpose of this paper is to explore the fundamental barriers/challenges, benefits, commonly used tools and techniques, organisational infrastructure and impact on…

Safety improvements from health lean management implementation: Evidences from three cases

Maria Crema, Chiara Verbano

In a context where healthcare systems have to face multiple challenges, the development of a methodology that combines new managerial approaches could contribute to pursue and…

Impact of quality management practices on performance stimulating growth: Empirical evidence from Indian IT enabled service SMEs

Rana Basu, Prabha Bhola

The purpose of this paper is to explore and identify the contextual quality management practices (QMP) and to empirically examine their underlying dimensions and its direct…

Perceptions of care quality and the effect on patient satisfaction

Dana M. Johnson, Roberta S. Russell, Sheneeta W. White

This research models the impact of patient perceptions of care quality on overall patient satisfaction in a rural healthcare organization over a three-year time period. The…

Glaser’s function and stochastic orders for mixture distributions

Jalil Jarrahiferiz, G.R. Mohtashami Borzadaran, A.H. Rezaei Roknabadi

The purpose of this paper is to study likelihood ratio order for mixture and its components via their Glaser’s functions for weighted distributions. So, some theoretical examples…

Establishment of the best maintenance practices for optimal reconfigurable vibrating screen management using decision techniques

Olasumbo Ayodeji Makinde, Khumbulani Mpofu, Boitumelo Ramatsetse

Reconfigurable vibrating screen (RVS) is an innovative beneficiation machine designed at Tshwane University of Technology, Republic of South Africa (RSA); with adjustable screen…