International Journal of Quality & Reliability Management: Volume 35 Issue 10

Consumer safety complaints and organizational learning: evidence from the automotive industry

Sourish Sarkar, Balaji Rajagopalan

The purpose of this paper is to investigate the value of information in consumer safety complaints for organizational learning.

Developing a structured framework for measuring police efficiency

Muhammad Asif, Muhammad Shahzad, Muhammad Usman Awan, Huseyin Akdogan

The growing emphasis on “managerialism” in police and the pressure to employ scientific methods of performance measurement warrants the need for a structured framework. The scope…

Robust skewness dispersion control charts

Muhammad Rizwan Iqbal, Sajdah Hassan

The purpose of this paper is to explore the scope of robust dispersion control charts in a distribution-free environment, which is a specific case of non-normal control charts…

An empirical investigation of implementing Lean Six Sigma in Higher Education Institutions

Vijaya Sunder M., Sanjay Mahalingam

The purpose of this paper is to empirically investigate the applicability and implementation of Lean Six Sigma (LSS) in Higher Education Institutions (HEIs). LSS is considered as…

Balancing risk and revenue: cost of quality within the banking industry

Patricia Duarte, Jwen Fai Low, Andrea Schiffauerova

By developing a better understanding of costs associated with improving organizational quality and costs incurred by neglecting it, banks could devise more optimal operational…

Using asset-based criterion to implement quality management philosophy in service operations to enhance business performance

Satish Mehra

The purpose of this paper is to study the impact of successfully assessing basic resources of an organization, such as technology and human resources, needed to enhance…

A six sigma based approach to evaluate the on time performance of Indian railways

Omkarprasad S. Vaidya

The purpose of this paper is to propose an approach to evaluate “on time” performance for a class of Indian railways (IR). This approach is build-up on the theme of six sigma…

The effect of inventory performance on product quality: The mediating effect of financial performance

Yu Lin, Biwei Liang, Xuechang Zhu

The purpose of this paper is to empirically investigate the relationship among inventory performance, financial performance (FP) and product quality.

Impacts of ISO 9000 on Greek SMEs business performance

Andreas P. Kakouris, Eleni Sfakianaki

The purpose of this paper is to explore the association between ISO 9000 certification and business performance for small-to-medium enterprises in the food and beverage (F&B…

Modeling critical factors for assessing Indian food safety practices

Seema Shukla, Surya Prakash Singh, Ravi Shankar

India is in the process to achieve an important place in $2,000bn global food trade. In order to achieve this goal, there is a need to develop a food safety system which is well…

Integrated management systems diffusion models in South European countries

Mónica Cabecinhas, Pedro Domingues, Paulo Sampaio, Merce Bernardo, Fiorenzo Franceschini, Maurizio Galetto, Maria Gianni, Katerina Gotzamani, Luca Mastrogiacomo, Alfonso Hernandez-Vivanco

The purpose of this paper is to dissect the diffusion of the number of organizations that implemented multiple management systems (MSs), considering the International Organization…

Qualities of effective cruise marketing strategy: Cruisers’ experience, service convenience, values, satisfaction and revisit intention

Milad Kalantari Shahijan, Sajad Rezaei, Muslim Amin

The purpose of this paper is to investigate the qualities of delighted cruise travelling experience and proposed cruisers’ experience, service convenience and perceived overall…

A customer journey perspective on service delivery system design: insights from healthcare

Frederic Ponsignon, Andi Smart, Laura Phillips

The purpose of this paper is to provide novel theoretical insight into service delivery system (SDS) design. To do so, this paper adopts a customer journey perspective, using it…

Performance-related specification and payment modifiers in highway construction projects

David C. Novak, James L. Sullivan, Jeremy Reed, Mladen Gagulic, Nick Van Den Berg

The ability to measure and assess “quality” is essential in building and maintaining a safe and effective transportation system. Attaining acceptable quality outcomes in…

Availability analysis of distillery plant using petri nets

Ankur Bahl, Anish Sachdeva, Rajiv Kumar Garg

The purpose of this paper is to prepare a methodology to evaluate availability analysis of distillery plant using Petri nets (PN). The effect of various failures, repair rate and…

Optimizing replacement time for mining shovel teeth using reliability analysis and Markov chain Monte Carlo simulation

Dilip Sembakutti, Aldin Ardian, Mustafa Kumral, Agus Pulung Sasmito

The purpose of this paper is twofold: an approach is proposed to determine the optimum replacement time for shovel teeth; and a risk-quantification approached is developed to…

Signature reliability of linear multi-state sliding window system

Akshay Kumar, S.B. Singh

The purpose of this paper is to deal with a linear multi-state sliding window coherent system which generalizes the consecutive k-out-of-r-from-n:F system in the multi-state case…

Improvement of the reliability of a dependent system under copula

Neama Temraz

The purpose of this paper is to analyze a parallel system consisting of n dependent components with lifetimes following Weibull distribution. FGM Copula in multivariate case is…

Factor analysis-validated comprehensive employee job performance scale

Khahan Na-Nan, Kanokporn Chaiprasit, Peerapong Pukkeeree

The purpose of this paper is to develop an employee job performance (EJP) scale questionnaire that encompasses the job time, job quality and job quantity dimensions of employee…

Cold standby renewal process integrated with environmental factor effects for reliability evaluation of multiple autonomous robot system

Hamed Fazlollahtabar, Seyed Taghi Akhavan Niaki

The purpose of this paper is to estimate the required number of robots consisting of some non-repairable components, by employing a renewal model. Considering the importance of…