International Journal of Quality & Reliability Management: Volume 35 Issue 2

Selected papers of the 2nd International Conference on Quality Engineering and Management

Paulo Sampaio

A case study of a simultaneous integration in an SME: Implementation process and cost analysis

Marc Llonch, Merce Bernardo, Pilar Presas

The purpose of this paper is to analyze the simultaneous implementation of an integrated management system (IMS) in a small and medium-sized enterprise (SME) and its impact on…

Monitoring process control chart with finite mixture probability distribution: An application in manufacture industry

Damaris Serigatto Vicentin, Brena Bezerra Silva, Isabela Piccirillo, Fernanda Campos Bueno, Pedro Carlos Oprime

The purpose of this paper is to develop a monitoring multiple-stream processes control chart with a finite mixture of probability distributions in the manufacture industry.

Quality management systems in European social service organizations: A survey of EQUASS Assurance pioneer adopters

Nuno Filipe Melão, Marlene Amorim, Frederic Marimon, Inés Alegre

The purpose of this paper is to analyze from an adopters’ perspective the European Quality in Social Services (EQUASS) Assurance standard, a certification program to implement a…

Instrument for evaluating IMS and sustainable performance

Camila Fabricio Poltronieri, Mateus Cecílio Gerolamo, Teresa Cristina Martins Dias, Luiz Cesar Ribeiro Carpinetti

The number of standards for management systems (MSs) has increased recently. Among the most recognizable ones are ISO9001, ISO14001 and OHSAS18001. The need for integration has…

A new double exponentially weighted moving average control chart using repetitive sampling

Olatunde Adebayo Adeoti

The purpose of this paper is to propose a double exponentially weighted moving average control chart using repetitive sampling (RS-DEWMA) for a normally distributed process…

A multidimensional longitudinal meta-analysis of quality costing research

Evrikleia Chatzipetrou, Odysseas Moschidis

The purpose of this paper is to examine the longitudinal evolution of quality costs measurement, depicted in 99 real data studies of the last 30 years. A meta-analysis of these…

Measuring electronic service quality in India using E-S-QUAL

Manimay Ghosh

The purpose of this paper is to examine the applicability of electronic service quality instrument, E-S-QUAL, in e-commerce industry in India. Additionally, the efficacy of the…

Deploying Six Sigma practices to General Electric subsidiaries in a developing economy: An empirical analysis

Arine Schmidt, Thayla T. Sousa-Zomer, João M. Andrietta, Paulo A. Cauchick-Miguel

The purpose of this paper is to investigate Six Sigma implementation in the subsidiaries of General Electric (GE) located in Brazil and to explore the role of the quality culture…

A new mixed repetitive group sampling plan based on the process capability index for product acceptance

Balamurali Saminathan, Usha Mahalingam

The purpose of this paper is to propose a new mixed repetitive group sampling (RGS) plan based on the process capability index, C_pk, where the quality characteristics of interest…

Strategic lean actions for sustainable competitive advantage

Cory R.A. Hallam, Ricardo Valerdi, Carolina Contreras

The purpose of this paper is to add to the quality management body of knowledge by solidifying the connection between operational and strategic aspects of lean transformation…

Lean Six Sigma journey in a UK higher education institute: a case study

Jiju Antony, Abhijeet Ghadge, Stephanie A. Ashby, Elizabeth A. Cudney

The purpose of this paper is to explore the fundamental challenges and critical success factors in the development of a Lean Six Sigma (LSS) initiative within a UK higher…

A new lifetime distribution with applications in inventory and insurance

Shovan Chowdhury, Asok K. Nanda

The purpose of this paper is to introduce a new probability density function having both unbounded and bounded support with a wider applicability. While the distribution with…

Reduction of life cycle costs for a contemporary helicopter through improvement of reliability and maintainability parameters

Chanchal Ghosh, J. Maiti, Mahmood Shafiee, K.G. Kumaraswamy

The modern helicopters are designed with maximum serviceability and long life expectancy to ensure minimum life cycle cost. The purpose of this paper is to present a framework to…