International Journal of Quality & Reliability Management: Volume 35 Issue 4

Are customers ready to accept revenue management practices in the restaurant industry?

Reza Etemad-Sajadi

The purpose of this paper is to investigate the application of revenue management practices to the restaurant industry. The author wants to observe customers’ readiness to accept…

A conceptual Lean Six Sigma framework for quality excellence in higher education institutions

Vijaya Sunder M., Jiju Antony

The purpose of this paper is to present the potent application of Lean Six Sigma (LSS) in higher education services and to suggest a conceptual framework of deploying LSS in the…

Quantifying the relationship between latent variables after successful implementation of QM practices in MSMEs

Manjeet Kharub, Rajiv Kumar Sharma

The purpose of this paper is to explore the relationship between latent variables, i.e. human resource management (HRM) effectiveness, quality cost (QC), and firm performance (FP…

Hazards and quality control in humanitarian demining

Love Ekenberg, Tobias Fasth, Aron Larsson

The purpose of this paper is to discuss the adequacy of International Mine Action Standards 09.20 (IMAS 09.20) and the used standards ISO 2859 in the context of demining.

Economic crisis and business excellence: a comparative multi case study assessment

Ioannis N. Metaxas, Dimitrios E. Koulouriotis, Dimitrios Emiris

The purpose of this paper is to investigate the impact that crisis had on quality management and basic business processes using INSEAD’s industrial excellence framework (IEF…

Deriving managerial implications through SERVQUAL gap elasticity in UAE banking

Mukesh Kumar, K.S. Sujit, Vincent Charles

The purpose of this paper is to propose the microeconomics concept of elasticity to estimate the SERVQUAL gap elasticity to derive important insights for service providers to…

Micro downtime: Data collection, analysis and impact on OEE in bottling lines the San Benedetto case study

Ilenia Zennaro, Daria Battini, Fabio Sgarbossa, Alessandro Persona, Rosario De Marchi

Automated flow line manufacturing systems are becoming more and more relevant in industry, especially in the food and beverage sector. Improving the efficiency of automated flow…

Performance modeling and maintenance priorities decision for the water flow system of a coal-based thermal power plant

Subhash Malik, Puran Chand Tewari

The purpose of this paper is to deal with the formation of performance modeling and maintenance priorities for the water flow system (WFS) of a coal-based thermal power plant.