International Journal of Quality & Reliability Management: Volume 35 Issue 6

The relationship between EFQM levels of excellence and CSR development

Jaime Pérez Martín-Gaitero, Ana B. Escrig-Tena

The purpose of this paper is to analyse the level of corporate social responsibility (CSR) development, in accordance with the dimensions of Maon et al.’s (2010) model, which…

Facilitating quality project manager selection for Indian business environment using analytical hierarchy process

Keshav Kumar Sharma, Anup Kumar

The purpose of this paper is to develop criteria for project manager selection based on desired skills of a project manager and facilitate the selection of a suitable candidate…

Hospital healthcare service quality, patient satisfaction and loyalty: An investigation in context of private healthcare systems

Taqdees Fatima, Shahab Alam Malik, Asma Shabbir

The purpose of this paper is to explain the patients’ views towards private healthcare service providers. The study focussed on hospital service quality and analysed the relative…

Lean awareness and potential for lean implementation in the Indian coal mining industry: An empirical study

Sorokhaibam Khaba, Chandan Bhar

The purpose of this paper is to determine the degree of lean awareness and implementation and to identify the perception on tools, enablers, barriers and potential benefits of…

Quality management capabilities of manufacturing industries in the Western Sydney region: Comparative analysis for quality improvement

Stanislaus Roque Lobo, Premaratne Samaranayake, Tritos Laosirihongthong

The purpose of this paper is to, using a quality management assessment framework (QMAF), provide a comparative analysis of quality management capabilities of organisations…

A validation of the performance management scale

Khahan Na-nan, Kanokporn Chaiprasit, Peerapong Pukkeeree

The purpose of this paper is to develop a performance management (PM) scale questionnaire that encompasses the pre-requisite, performance planning, performance evaluation…

Degradation modelling and life expectancy using Markov chain model for carriageway

Kong Fah Tee, Ejiroghene Ekpiwhre, Zhang Yi

Automated condition surveys have been recently introduced for condition assessment of highway infrastructures worldwide. Accurate predictions of the current state, median life…

SWOT analysis of indigenous and foreign contractors in a developing economy

Ayodeji Emmanuel Oke, Douglas Aghimien, Abiola Adedoyin

The call for more engagement of local contractors has been gaining support by construction stakeholders especially as a result of the recent economy recession in Nigeria. However…