International Journal of Quality & Reliability Management: Volume 36 Issue 8

A hybrid decision making framework for modified failure mode effects and criticality analysis: A case study on process plant induction motors

Agam Gugaliya, Soumava Boral, V.N.A. Naikan

Assessing the severity of failure modes of critical industrial machinery is often considered as an onerous task and sometimes misinterpreted by shop-floor engineer/maintenance…

Employee work adjustment scale for small and medium-sized enterprises in Thailand

Khahan Na-Nan

Employee work adjustment (EWA) represents the ability of individuals to adjust effectively to working conditions, supervisors, the environment and their peers. To deal with work…

Logistics performance collaboration strategy and information sharing with logistics capability as mediator variable (study in Gafeksi East Java Indonesia)

Indro Kirono, Armanu Armanu, Djumilah Hadiwidjojo, Solimun Solimun

The purpose of this paper is to analyze the effect of collaboration, capability and information sharing (IS) on logistic performance, the effect of collaboration and IS on…

TQM practices and its performance effects – an integrated model

Anu P. Anil, Satish K.P.

Total quality management practices have been embraced by many quality-oriented firms around the world in order to improve performance in terms of quality, productivity, customer…

Lean Six Sigma in consumer banking – an empirical inquiry

Vijaya Sunder M., L.S. Ganesh, Rahul R. Marathe

The evolution of Lean Six Sigma (LSS) within the operations management theory has enjoyed significant success in both manufacturing and services. Though the applicability of LSS…

A systematic review of Lean in healthcare: a global prospective

Jiju Antony, Vijaya Sunder M., Raja Sreedharan, Ayon Chakraborty, Angappa Gunasekaran

Fostered by a rapid spread beyond the manufacturing sector, Lean philosophy for continuous improvement has been widely used in service organizations, primarily in the healthcare…

Reworks causes and related costs in construction: case of Parand mass housing project in Iran

Mohammad Balouchi, Majid Gholhaki, Ali Niousha

The purpose of this paper is to identify the main reworks and their causes in a case study of the ongoing mass housing project in Iran. Using the real data captured from the…

A grey-based DEMATEL model for building collaborative resilience in supply chain

Shikha Aggarwal, Manoj Kumar Srivastava

The purpose of this paper is to explore the phenomenon of collaborative resilience through in-depth case study research in India. This study endeavours to identify and model the…

Long-run dynamics between cost of quality and quality performance

Sebastian Sturm, Gernot Kaiser, Evi Hartmann

The dynamics of quality performance and quality cost are gaining renewed interest in quality management literature. Using large sample secondary data, the purpose of this paper is…

Developing a two-phase QFD for improving FMEA: an integrative approach

Fatemeh Shaker, Arash Shahin, Saeed Jahanyan

The purpose of this paper is to propose an integrative approach for improving failure modes and effects analysis (FMEA).