International Journal of Quality & Reliability Management: Volume 38 Issue 10

Comparative analysis of service quality of Big Bazaar and Spencer's: a fuzzy approach

Hanumantha Rao Sama, Sanjay Gupta, Manoj Mathew, Swati Gupta

The main objective of this study is to compare the service quality of two retail chains of hypermarkets, namely, Big Bazaar and Spencer's, using the trapezoidal fuzzy approach.

Quality and reliability studies in software defect management: a literature review

Anusha R. Pai, Gopalkrishna Joshi, Suraj Rane

This paper is focused at studying the current state of research involving the four dimensions of defect management strategy, i.e. software defect analysis, software quality…

Price and quality: relationship between bid rate and construction performance rating ranking

Koki Arai

The purpose of this paper is to try to understand the relationship between price and quality in public procurement by using data on the quality of civil engineering works and…

Multicomponent stress-strength reliability estimation based on unit generalized Rayleigh distribution

Mayank Kumar Jha, Yogesh Mani Tripathi, Sanku Dey

The purpose of this article is to derive inference for multicomponent reliability where stress-strength variables follow unit generalized Rayleigh (GR) distributions with common…

Modeling multi-state system reliability analysis in a power station under fatal and nonfatal shocks: a simulation approach

Mohammad Reza Pourhassan, Sadigh Raissi, Arash Apornak

In some environments, the failure rate of a system depends not only on time but also on the system condition, such as vibrational level, efficiency and the number of random…