International Journal of Quality & Reliability Management: Volume 39 Issue 1

A novel PFMEA-Doubly TOPSIS approach-based decision support system for risk analysis in milk process industry

Indraneel Das, Dilbagh Panchal, Mohit Tyagi

This paper aims to presents a novel integrated fuzzy decision support system for analyzing the issues related to failure of a milk process plant unit.

The impact of certification on the elements of TQM exploring the influence of company size and industry

Kari Lepistö, Minna Saunila, Juhani Ukko

This study examines whether certification improves the dimensions of total quality management (TQM) and whether the impact of certification is similar across companies of…

Reliability and validation of an instrument for measuring problems with performance appraisal of automotive parts manufacturing employees

Khahan Na-Nan, Jamnean Joungtrakul, Ian David Smith, Ekkasit Sanamthong

To develop and validate an instrument to measure the problems associated with performance appraisal.

Identification and ordering of safety performance indicators using fuzzy TOPSIS: a case study in Indian construction company

Arpit Singh, Subhas C. Misra, Vinod Kumar, Uma Kumar

The purpose of this paper is to propose a practical framework to measure the safety performance of workers in the Indian construction industry. The key safety performance…

Quality objectives in management systems – their attributes, establishment and motivational function

Marek Bugdol, Piotr Jedynak

The aim of this paper is to show the ways of setting quality objectives, their attributes and the conditions under which they can perform a motivational function.

Simulation-based search for optimal designs of accelerated life tests through response surface methodology

Daniel Ayasse, Kangwon Seo

Planning an accelerated life test (ALT) for a product is an important task for reliability practitioners. Traditional methods to create an optimal design of an ALT are often…

Worst Expected Best method for assessment of probabilistic network expected value at risk: application in supply chain risk management

Abroon Qazi, Mecit Can Emre Simsekler

The purpose of this paper is to develop and operationalize a process for prioritizing supply chain risks that is capable of capturing the value at risk (VaR), the maximum loss…

Factors influencing patient loyalty to outpatient medical services: an empirical analysis of the UAE's government healthcare system

Mumin Dayan, Ibrahim A. Al Kuwaiti, Zafar Husain, Poh Yen Ng, Aysenur Dayan

The aim of this research is to uncover issues that inhibit patients' satisfaction and loyalty and identify factors that could enhance customer retention by government hospitals in…

Application of Kaizen philosophy for enhancing manufacturing industries’ performance: exploratory study of Ethiopian chemical industries

Haftu Hailu Berhe

Kaizen is an umbrella concept for a management philosophy based on a set of principles and values with different tools and techniques that form part of Company-Wide Quality…

Organisational performance and the use of multiple performance measures in an emerging market

Abdallah Amhalhal, John Anchor, Marina Papalexi, Shabbir Dastgir

This study is an empirical investigation of the relationship between the use of 41 multiple performance measures (MPMs), including financial performance measures (FPM)…

Comparison between maintenance policies based on q-Weibull and Weibull models

Edilson M. Assis, Celso Luiz Santiago Figueirôa Filho, Gabriel Costa Lima, Gisele Maria de Oliveira Salles, Ailton Pinto

The purpose of this article is to compare maintenance policies based on Weibull and q-Weibull models.

Performance measure of maintenance practices for F-16 fighter jets by data envelopment analysis

Mansik Hur, Seong-Jong Joo, Jaeyoung Cho

The purpose of this study is to provide the benchmarking guideline to improve managing maintenance man-hour in producing sorties of fighter jet aircraft in the Korean Air Force by…

Performance evaluation of a hybrid series–parallel system with two human operators using Gumbel–Hougaard family copula

Abdulkareem Lado Ismail, Sanusi Abdullahi, Ibrahim Yusuf

This study deals with the reliability analysis of a hybrid series–parallel system consisting of two subsystems A and B with two human operators. Subsystem A has two units in…

QUALITY PAPERA new rapid and robust multi-factorial screening for low-percentile use-rate accelerated reliability analysis

George Besseris, Panagiotis Tsarouhas

The study aims to provide a quick-and-robust multifactorial screening technique for early detection of statistically significant effects that could influence a product's life-time…