International Journal of Quality & Reliability Management: Volume 39 Issue 2

Key determinants of quality in the pharmaceutical supply chain

Muhammad Tayyab, Muhammad Usman Awan, Nadeem Irfan Bukhari, Ehsan Sabet

Empirical studies on the supply chain quality management (SCQM) of the pharmaceutical sector are scarce and scattered. This paper investigates a set of key quality determinants in…

Performance assessment of the complex repairable system with n-identical units under (k-out-of-n: G) scheme and copula linguistic repair approach

V. V. Singh, Abubakkar Idris Mohhammad, Kabiru Hamisu Ibrahim, Ibrahim Yusuf

This paper analyzed a complex system consisting n-identical units under a k-out-of-n: G; configuration via a new method which has not been studied by previous researchers. The…

Evolving a bi-objective optimization model for an after sales supply chain in presence of information asymmetry and service level requirement

Mohit Goswami, Yash Daultani, Atul Tripathi

Optimization of resources related to man, money, manpower and those related to organization is critical in context of after-sales supply chains. Many times, organizational…

ISO 21500 and success management: an integrated model for project management

Nilton Takagi, João Varajão

Projects are one of the main ways used to develop organisations and turn their strategic initiatives into a reality. To support project management, several entities (e.g…

Lean practices and operational performance: the role of organizational culture

Saumyaranjan Sahoo

There is a scarcity of research about cultural aspects of organization related to lean implementation. The purpose of this research is to investigate the effects of lean practices…

Success and failure factors in implementing quality management systems in small- and medium-sized enterprises: a mixed-method study

Mohammad Mehrabioun Mohammadi, Ali Jalali, Arezoo Hasani

This manuscript concentrates on addressing the success and failure factors to satisfy the small- and medium-sized enterprises (SMEs) need when facing challenges during the…

Process improvement approaches in emergency departments: a review of the current knowledge

Ana Vitória Lachowski Volochtchuk, Higor Leite

The healthcare system has been under pressure to provide timely and quality healthcare. The influx of patients in the emergency departments (EDs) is testing the capacity of the…

The economic order quantity model with inspection policy of zero-defect single sampling

Mahdi Nakhaeinejad

This paper proposes a new inventory model with inspection policy because in practice the received orders may contain non- conforming (NC) items. So, a buyer who receive an order…

Empirical classification of European Foundation for Quality Management (EFQM) model enabler sub-criteria using a quadrant matrix

Narasimha Murthy, Kuldip Singh Sangwan, Nuggenahalli S. Narahari

The purpose of this paper is to examine how sub-criteria of the European Foundation for Quality Management (EFQM) model is structurally connected and influence each other. This…

Lean Six Sigma and Assurance of Learning (AoL) in higher education: a case study

Iman Adeinat, Naseem Al Rahahleh, Tameem Al Bassam

This study aims to present a case study using a Lean Six Sigma (LSS) process to manage the Assurance of Learning (AoL) process in higher education. The case study highlights the…

Implementing asset data management in power companies

Elizaveta Gavrikova, Irina Volkova, Yegor Burda

The purpose of this paper is to design a framework for asset data management in power companies. The authors consider asset data management from a strategic perspective, linking…

Stock price reaction on ISO 9001 certification announcement: evidence from Indonesia

Kiryanto Kiryanto, Indri Kartika, Zaenudin Zaenudin

Certification information published by a company will be responded by the market. Therefore, the purpose of this study is to examine the impact of ISO 9001 certification on the…

Supply chain quality management impact on organization performance: results from an international survey

Ana Cristina Fernandes, Estela Vilhena, Rui Oliveira, Paulo Sampaio, Maria Sameiro Carvalho

In this paper, Supply Chain Quality Management dimensions are empirically tested in order to understand their impact on the organization performance based on the Balanced…

TQM, employee outcomes and performance: the contingency effect of environmental uncertainty

Bita Yazdani

The purpose of this study is to investigate the relationship between total quality management (TQM), employee outcomes and performance. Moreover, how environmental uncertainty…