International Journal of Quality & Reliability Management: Volume 39 Issue 6

Guest editorial: Quality in the digital transformation era

Paulo Sampaio, André M. Carvalho, Pedro Domingues, Pedro Saraiva

Quality 4.0: literature review analysis, definition and impacts of the digital transformation process on quality

Ana Margarida Dias, André M. Carvalho, Paulo Sampaio

The changes brought forth by the Digital Transformation have an impact on the way we think, assess and manage Quality. While the concept of Quality 4.0 has resulted from these…

Quality 4.0 – understanding the criticality of the dimensions using the analytic hierarchy process (AHP) technique

G.S. Sureshchandar

In this era of Industry 4.0, characterized by disruptive technologies, there is a need to identify and understand the role of the quality function in the excellence journey…

Enabler toward successful implementation of Quality 4.0 in digital transformation era: a comprehensive review and future research agenda

Ramadas Thekkoote

Quality 4.0 (Q4.0) is related to quality management in the era of Industry 4.0 (I4.0). In particular, it concentrates on digital techniques used to improve organizational…

Quality 4.0 – a review of and framework for quality management in the digital era

Rajan Ranjith Kumar, L.S. Ganesh, Chandrasekharan Rajendran

Industry 4.0 has brought about a paradigm shift in value delivery with the introduction of disruptive technologies. This has resulted in efforts by organizations to re-invent…

Modeling and analysis of a quality traceability framework for phosphate extraction process: evidence from Morocco

Hind Lafquih, Saad Lissane Elhaq, Issam Krimi, Mouna Berquedich

According to United Nations reports, the worldwide population is expected to reach around 9.6 billion by 2050. This forecasting emphasizes the role of phosphate-based fertilizers…

A conceptual model of the relationship between organisational intelligence traits and digital government service quality: the role of occupational stress

Subashini Ramakrishnan, Meng Seng Wong, Myint Moe Chit, Dilip S. Mutum

This paper presents a conceptual model that links digital government service quality with organisational intelligence (OI) traits and occupational stress among the service…

Digital voice-of-customer processing by topic modelling algorithms: insights to validate empirical results

Federico Barravecchia, Luca Mastrogiacomo, Fiorenzo Franceschini

Digital voice-of-customer (digital VoC) analysis is gaining much attention in the field of quality management. Digital VoC can be a great source of knowledge about customer needs…

Quality Control 4.0: a way to improve the quality performance and engage shop floor operators

Cláudia Sousa Silva, António Fernando Borges, José Magano

Organizations must focus on increasingly complex and customized products and production processes integrated into technological and digital evolution. Thus, shop floor operators…

A benchmark analysis of the quality of distributed additive manufacturing centers

Elisa Verna, Domenico Augusto Maisano

Nowadays, companies are increasingly adopting additive manufacturing (AM) technologies due to their flexibility and product customization, combined with non-dramatic increases in…

Quality improvement: understanding the adoption and diffusion of digital technologies related to surgical performance

Petra Apell, Patrik Hidefjäll

Quantifying the performance level of surgeons with digital virtual reality (VR) simulators can help ensure that quality requirements in healthcare are met. In order to better…