International Journal of Quality & Reliability Management: Volume 40 Issue 1

How does performance vary between early and late adopters of Industry 4.0? A qualitative viewpoint

Jiju Antony, Michael Sony, Olivia McDermott, Sandy Furterer, Matthew Pepper

Industry 4.0 is a new trend among organizations. Some organizations have been early adopters or later adopters of Industry 4.0. The purpose of this paper is to investigate how…

An evaluation of Lean and Six Sigma methodologies in the national health service

Jiju Antony, James Lancastle, Olivia McDermott, Shreeranga Bhat, Ratri Parida, Elizabeth A. Cudney

The purpose of this paper is to conduct an empirical study derived from the previous literature from the perspective of benefits, tools and techniques, continuous improvement (CI…

Critical parameters influencing the quality of metal castings: a systematic literature review

Janak Suthar, Jinil Persis, Ruchita Gupta

Casting is one of the well-known manufacturing processes to make durable parts of goods and machinery. However, the quality of the casting parts depends on the proper choice of…

Probabilistic assessment of complex system consisting three subsystems, multi-failure threats and copula repair approach

Abbas Bin Jibril, V.V. Singh, Dilip Kumar Rawal

The purpose of this paper is to deliberate the system reliability of a system in combination of three subsystems in a series configuration in which all three subsystems function…

An innovative maturity model to assess supply chain quality management

Catarina Cubo, Rui Oliveira, Ana Cristina Fernandes, Paulo Sampaio, Maria Sameiro Carvalho, Paulo Afonso

This paper aims to present and discuss an innovative maturity model (MM) to assess supply chain quality management (SCQM). The SCQM MM can be used to guide organizations in the…

Risk assessment in Iranian oil and gas construction industry: a process approach

Hossein Sohrabi, Esmatullah Noorzai

Successful risk management is influential in different phases of construction projects. It can play a critical role in reducing the possibility of claims as well as related…

Electronic service quality (e-SQ) measurement: a cross-functional review

Sunil Nandankar, Amit Sachan, Arindam Mukherjee, Arnab Adhikari

Although comprehensive work has been conducted in several scholarly journals in electronic service quality (e-SQ) measurement, there has been no cross-functional review of these…

M-shopping service quality dimensions and their effects on customer trust and loyalty: an empirical study

Ruoqing Zhang, Minjoon Jun, Sergio Palacios

The present study seeks to identify the salient mobile shopping (m-shopping) service quality dimensions as perceived by mobile shoppers (m-shoppers) and examines the linkages…

An integrated approach to organizational resilience: a quality perspective

Farshad Madani, Mahour Mellat Parast

The main components of resiliency, including resilience capacities, resilience activities and resilience measures, are identified, extracted and redefined by designing their…

Assessment of the effectiveness of corrective maintenance of an oil pump using the proportional intensity model (PIM)

Sidali Bacha, Ahmed Bellaouar, Jean-Paul Dron

Complex repairable systems (CRSs) are generally modeled by stochastic processes called “point processes.” These are generally summed up in the nonhomogeneous Poisson process…

Reliability analysis and hypothesis testing of critical success factors of total productive maintenance

Shyamkumar D. Kalpande, Lalit K. Toke

This paper deals with concept of total productive maintenance (TPM) and its implementation approach. It also presents the identification of critical factors for effective…

Reliability analysis of a small solar system for a home

Ismail Muhammad Musa, Ibrahim Yusuf

The purpose of this paper is to model and to improve the stability and long-lasting operation of the small home solar system configuration regarding the reliability, availability…

Quality 4.0 – a measurement model using the confirmatory factor analysis (CFA) approach

G.S. Sureshchandar

The disruptions caused by new-age technologies of Industry 4.0 are posing a formidable challenge to researchers, academicians and practitioners alike. Quality 4.0 that depicts the…

Group acceptance sampling plans based on time truncated life tests for compound Weibull-exponential distribution

Ayten Yiğiter, Canan Hamurkaroğlu, Nazan Danacıoğlu

Acceptance sampling plans are a decision-making process on the basis of a randomly selected sampling from a party, where it is not possible to completely scan the products for…