International Journal of Quality & Reliability Management: Volume 41 Issue 1

Optimization the reliability of emergency safety barriers based on the subjective safety analysis and evidential reasoning theory. Case study

Daas Samia, Innal Fares

This study aims to improve the reliability of emergency safety barriers by using the subjective safety analysis based on evidential reasoning theory in order to develop on a…

The effect of safety climate in workplaces on productive organizational energy of employees: a research in textile industry

Derya Çevi̇k Taşdemi̇r, Güfte Caner Akin, Yakup Durmaz

The aim of this study is to reveal the effects of “safety climate” on “productive organizational energy”, based on the idea that higher energy and productivity will be seen in…

Organizational maturity models: the leading research fields and opportunities for further studies

Aneta Kucińska-Landwójtowicz, Izabela Dagmara Czabak-Górska, Pedro Domingues, Paulo Sampaio, Carolina Ferradaz de Carvalho

The aim of the article is to determine research areas and to recognize the current direction in the development of maturity models, to indicate the key areas of organizational…

The effectiveness of the implementation of ISO 9001 on SMEs performance: the case of an emerging economy

Mohammed Awad Alshahrani, Khalid Sami Husain

The study seeks to examine the effectiveness of implementing the ISO 9001 quality management system (QMS) on small and medium enterprises (SMEs) performance in Saudi Arabia. It…

The impact of maritime service quality on employee satisfaction by seafarers rank: evidence from a global survey grounded on ERG theory

Angelos Pantouvakis, Ilias Vlachos, Dionysios Polemis

This study aims to reveal the constituents of seafaring service quality (physical and social environment) and their effects on seafarer employee satisfaction (job satisfaction and…

Measuring human IT agility and firms' digitalization using POSET: evidence from Italy

Michele Rubino, Filomena Maggino, Margaret Antonicelli

The aim of this study is to provide a detailed picture of the digitalization propensity and human IT agility of Italian SMEs, verifying whether companies are pursuing coherent and…

A combined QFD-AHP decision-making tool for the investigation and improvement of e-banking usage

George Paltayian, Andreas Georgiou, Katerina Gotzamani

This paper presents a decision-making framework for e-banking operations, based on the Quality Function Deployment and the Analytic Hierarchy Process. The main research question…

Modeling enablers of agility of healthcare organizations

Anupama Prashar

This purpose of the study is to investigate enablers of building agility capabilities in healthcare organisations in developing countries. The key research questions are: (1) What…

The secret ingredient? Uncovering the effect of organizational culture on quality management: a literature review

Rocco Palumbo, Alexander Douglas

Although the debate about the interplay between quality management and organizational culture is long established, extant knowledge about their link is not consistent. This…

Employee participation in total productive maintenance – a bottom-up perspective

Ying Yang, Biao Yang

This study emphasises the importance of employee participation in total productive maintenance and identifies the key factors influencing employee participation. The…

Proposing a framework for analyzing the effect of lean and agile innovation on lean and agile supply chain

Payam Nikneshan, Arash Shahin, Hamid Davazdahemami

This study aims to propose an integrated framework for analyzing the effect of lean and agile innovation on the lean and agile supply chains.

Improvement of supplier delivery performance under uncertain capacity allocation and delivery time window

Chirag Suresh Sakhare, Sayan Chakraborty, Sarada Prasad Sarmah, Vijay Singh

Original equipment manufacturers and other manufacturing companies rely on the delivery performance of their upstream suppliers to maintain a steady production process. However…

An empirical assessment of customer satisfaction of internet banking service quality – Hybrid model approach

Sachin Kashyap, Sanjeev Gupta, Tarun Chugh

The present work has proposed and employed an innovative hybrid method based on the combination of factor analysis and an artificial neural network (ANN) model to forecast…

The structural link between TQM practices and financial performance: the mediating role of operational performance

Mulugeta Kebede Adem, Sandeep Singh Virdi

This study aims at examining the effect of total quality management (TQM) practices on the financial performance ISO 9001:2008 certified manufacturing companies in Ethiopia with a…