International Journal of Quality & Reliability Management: Volume 41 Issue 2

A hierarchical complementary Lean-Green model and its impact on operational performance of manufacturing organisations

Tinotenda Machingura, Olufemi Adetunji, Catherine Maware

This research aims to examine the complementary impact of Lean Manufacturing (LM) and Green Manufacturing (GM) on operational and environmental performance.

Implementation of lean manufacturing practices and six-sigma among Malaysian manufacturing SMEs: intention to implement IR 4.0 technologies

Afeez Kayode Ibikunle, Mohamad Farizal Rajemi, Fadhilah Mohd Zahari

In this paper, the implementation of lean manufacturing and six sigma practices among Malaysian manufacturing SMEs toward achieving sustainable performance was investigated…

Leveraging product quality and price for attainment of the manufacturer's economic objectives

Mohit Goswami, Yash Daultani, M. Ramkumar

This paper analytically models and numerically investigates two operating levers, namely optimization of product price and optimization of product quality in the context of a…

A new quality measure for acceptance and payment with a QC/QA performance specification using Bayesian updating

James L. Sullivan, David Novak, Eric Hernandez, Nick Van Den Berg

This paper introduces a novel quality measure, the percent-within-distribution, or PWD, for acceptance and payment in a quality control/quality assurance (QC/QA) performance…

Implementing Lean Six Sigma in financial services: the effect of motivations, selected methods and challenges on LSS program- and organizational performance

Abhishek Vashishth, Bart Alex Lameijer, Ayon Chakraborty, Jiju Antony, Jürgen Moormann

The purpose of this paper is to contribute to the limited body of empirical knowledge on the impact of Lean Six Sigma (LSS) program implementations on organizational performance…

The mediating role of occupational stress: a missing link between organisational intelligence traits and digital government service quality

Subashini Ramakrishnan, Meng Seng Wong, Myint Moe Chit, Dilip S. Mutum

This paper aims to examine the mediating role of occupational stress in addressing the missing gap between organisational intelligence (OI) traits and digital government service…

The strategic fit between strategic purchasing and purchasing involvement: the moderating role of leadership styles

Loay Salhieh, Ala'a Mehiar, Ismail Abushaikha, Hendrik Reefke, Loay Bani-Ismail

The aim of this study is to investigate and examine the impact of strategic purchasing practices (SPP) on strategic-fit (SF) by analyzing the influence of SPP on purchasing…

Investigating the performance of quality management practices induced by top management commitment and Kaizen initiatives: evidence from Jordanian public hospitals in the aftermath of COVID-19

Mohammad A.K. Alsmairat, Jamal El Baz, Noor Al-Ma'aitah

This study investigates the effects of top management commitment (TMC) and Kaizen on quality management practices (QMP) and how the latter influence the performance of Jordanian…

Healthcare service quality and patient satisfaction: a conceptual framework

Javed Ali, Ahmad Jusoh, Norhalimah Idris, Khalil Md Nor

The current study aims at developing a conceptual framework containing original dimensions of SERVQUAL and adding two modified dimensions: patient safety and medical…

Towards a new conceptual digital collaborative supply chain model based on Industry 4.0 technologies: a conceptual framework

Mustapha Hrouga

This study aims to propose and develop a new digital collaborative supply chain (CSC) model completely based on the emerging Industry 4.0 technologies. The digital model aims to…

Investigation of system transient availability under imperfect maintenance

Suzan Alaswad, Sinan Salman

While steady-state analysis is useful, it does not consider the inherent transient characteristics of repairable systems' behavior, especially in systems that have relatively…

The design of the mixed repetitive sampling plans based on the Cpk index

Rafaela Aparecida Mendonça Marques, Aline Cristina Maciel, Antonio Fernando Branco Costa, Kleber Roberto da Silva Santos

This study investigates the repetitive mixed sampling (MRS) plan based on the Cpk index that was proposed by Aslam et al. (2013a). They were the first to study the MRS plan, but…

Performance evaluation of bagasse-based cogeneration power generation plant utilizing IFLT, IF-FMEA and IF-TOPSIS approaches

Dinesh Kumar Kushwaha, Dilbagh Panchal, Anish Sachdeva

To meet energy demand and tackle the challenges posed by global warming, Bagasse-based Cogeneration Power Generation (BCPG) plant in sugar mills have tremendous potential due to…

An adaptable end-to-end maintenance performance diagnostic framework

Jingrui Ge, Kristoffer Vandrup Sigsgaard, Bjørn Sørskot Andersen, Niels Henrik Mortensen, Julie Krogh Agergaard, Kasper Barslund Hansen

This paper proposes a progressive, multi-level framework for diagnosing maintenance performance: rapid performance health checks of key performance for different equipment groups…