Table of contents
Quality Service at National Westminster Bank ‐ The Continual Striving for Excellence
Paul Goodstadt, Richard MartiThe theme of this article is a reflection on the strategic importance of Quality Service, by staff from NatWest who are a major force in world banking. Amongst the main findings…
223
Conditional Zero Acceptance Number (COZAN) Plan
K. GovindarajuA new plan is proposed for small‐sample situations using which a one‐third reduction in sample size can be achieved compared to the sample size of an equivalent zero acceptance…
80
Human Error Data Collection and Data Generation
B. Kirwan, B. Martin, H. Rycraft, A. SmithHuman error data in the form of human error probabilities should ideally form the corner‐stone of human reliability theory and practice. In the history of human reliability…
824
How Often Should a Machine be Inspected?
M.J.C. BakerThis article provides the answer to the question asked in the title when certain simple conditions apply, and so improves the approximate solutions given by previous writers. The…
76
ISSN:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony