International Journal of Physical Distribution & Materials Management: Volume 10 Issue 7

Do Managers Really Know what Service their Customers Require?

Norman E. Marr

Ask any manager what aspects of customer service are important to his customer and he may be able to tell you. An examination of the replies received from the various management…

The Effect of Range Size on Distribution Costs

K.G. McLaren

Increasing specialisation and segmentation of the market, combined with the reduced growth in some areas, has resulted over the last few years in a big increase in product ranges…

Evaluation of a Regional Blood Distribution Information System

Kenneth E. Kendall

Evaluating information systems has proven to be a most difficult task. Methodologies of analytical frameworks for evaluating information systems can be placed into four categories:

A Case Study in Comparing Overseas Shipping Alternatives via Simulation

Dennis R. McDermott, Joel Stinson, Eugene Koprowski

Physical distribution managers are being increasingly challenged in today's global economy by the complexities of international distribution. In this activity, a particular need…

Buyers and Monopolies

David Farmer

In the West, at least, monopolies are generally thought to be threatening. An illustration of this concern about the potential consequences of a dominant presence in a market is…