International Journal of Physical Distribution & Materials Management: Volume 11 Issue 7

The Dilemma of Channel Management

Gerry Johnson

The article analyses some of the reasons for the difficulties in designing and managing channels of distribution. In particular it argues that an important dilemma likely to be…

Power, Conflict, and Satisfaction in Distribution Channels—An Empirical Study

Ian Wilkinson

Drawing from the literature on channels of distribution, four hypotheses concerning the relationships between power, satisfaction and conflict are developed. These hypotheses are…

Logisticians of the Third Kind

Benjamin Ostrofsky

In the US today there exists two kinds of logisticians, one produced from the business college and the other from the engineering college. Each is usually not aware the other…

Customer Service: A Managerial Approach to Controlling Marketing Channel Conflict

Michael Levy

Providing the services which customers need and want is vital for assuring necessary product and distribution support in a marketing channel. This paper illustrates a method of…