Journal of Business & Industrial Marketing: Volume 29 Issue 2

Service innovation in product-centric firms: a multidimensional business model perspective

Daniel Kindström, Christian Kowalkowski

This article aims to investigate the nature and characteristics of business model elements required for successful service innovation. The authors examine which unique resources…

Antecedents and consequences of using information from customers involved in new service development

Pilar Carbonell, Ana-Isabel Rodriguez-Escudero

The current research aims to analyze antecedents and consequences of using the information provided by customers involved in new service development (NSD). It also seeks to…

Understanding new service development and service innovation through innovation modes

Ida Gremyr, Lars Witell, Nina Löfberg, Bo Edvardsson, Anders Fundin

The purpose of this paper is to explore the role of innovation modes in understanding challenges of integrated NSD and NPD, and the use of structured NSD processes in…

Creating multi-vendor solutions: the resources and capabilities required

Chris Owen Raddats, Jamie Burton

– The purpose of this paper is to investigate the resources and capabilities required by manufacturers to develop and deliver multi-vendor solutions.

Discovering the unfolding of service innovations

Catharina von Koskull, Tore Strandvik

This paper aims to explore and demonstrate how an ethnographic research approach can reveal new aspects of the dynamics of service innovation processes. In contrast to the…

Service innovation in networks: a systematic review and implications for business-to-business service innovation research

Mekhail Mustak

Service innovation in networks (SIIN) is of utmost importance particularly to business-to-business firms for their profitability, growth and long-term competitive advantage. This…

Perceived value of service innovation: a conceptual framework

Patricia Coutelle-Brillet, Arnaud Riviere, Véronique des Garets

– This paper aims at better understanding the intention to adopt service innovation in a business context by analyzing the nature of perceived value.

Absorptive capacity and network orchestration in innovation communities – promoting service innovation

Satu Nätti, Pia Hurmelinna-Laukkanen, Wesley J. Johnston

The purpose of this study is to increase understanding of service innovation in networks. Especially the most loosely coupled forms of innovation networks, innovation communities…