Table of contents
The role of outcome quality as a determinant of overall service quality in different categories of services industries: an empirical investigation
Samart PowpakaExamines the role of outcome quality as a determinant of overall service quality in three different categories of services. Indicates that outcome quality is significant in…
3080
Effects of music in service environments: a field study
J. Duncan HerringtonReports the findings of a controlled field study examining the effects of background music on shopping behavior in a traditional service environment: a supermarket. Finds that…
12775
Dimensions of uniform perceptions among service providers
Kerry DanielService uniforms have often been studied from the customers’ perspective, as they contribute to service expectations and evaluations. Proposes that the influence of uniform should…
3540
The importance of service quality determinants in advertising a professional service: an exploratory study
Kenneth E. Clow, Carolyn Tripp, James T. KennyAlthough the task of delivering consistent service quality to consumers by service professionals has been studied widely, little research has focussed on service quality cues in…
4951
ISSN:
0887-6045Online date, start – end:
1987Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Rebekah Russell-Bennett
- Dr. Mark Rosenbaum