Table of contents
Network well-being from a balanced centricity perspective
Fabian Groven, Gaby Odekerken-Schröder, Sandra Zwakhalen, Jan HamersThis paper aims to explore how tensions and alignments between different actors’ needs in a transformative services network affect balanced centricity, which is an indicator of…
1254
The robot-to-robot service encounter: an examination of the impact of inter-robot warmth
Magnus SöderlundThis study aims to examine humans’ reactions to service robots’ display of warmth in robot-to-robot interactions – a setting in which humans’ impressions of a service robot will…
2997
Interaction value formation spaces: configurations of practice-theory elements in service ecosystems
Per EcheverriContemporary service and marketing research on value co-creation and value co-destruction assume a one-dimensional view on value, ranging from positive value co-creation…
1714
ISSN:
0887-6045Online date, start – end:
1987Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Rebekah Russell-Bennett
- Dr. Mark Rosenbaum