International Journal of Public Sector Management: Volume 12 Issue 5

Privatisation: a false hope

Nick Potts

Examines Eastern Europe’s struggle to privatise since the end of Communism; in particular reports on the experiences of Poland, Czechoslovakia and Russia. The danger of fast…

Civil service reform in Tanzania: Organisation and efficiency through process consulting

Ronald McGill

This paper establishes the link between institutional development (ID) and process consulting. It does so by recognising ID’s concern for client exploration and learning and…

Measuring performance in policy advice output: Australian developments

Michael Di Francesco

This paper is based on work undertaken for the Commonwealth Department of Finance and Administration and reports on recent developments within the Australian public sector of…

Privatisation: Global trends and implications of the Singapore experience

Loizos Heracleous

This paper begins by describing the trends and drivers of privatisation, as well as the benefits derived from privatisation programmes. It then considers the ownership debate…

Organisational knowledge and responses of public sector clients towards value management

Patrick Sik‐wah Fong

This paper reports the results of a questionnaire survey of public clients in the construction industry in Hong Kong on their organisational knowledge, responses and use of value…

Public administration: From bureaucratic culture to citizen‐oriented culture

Enrique Claver, Juan Llopis, José L. Gascó, Hipólito Molina, Francisco J. Conca

This paper analyzes how public administration may improve the service it offers to citizens through a suitable organizational culture; for this purpose, it starts by studying the…