Table of contents
Performance measurement in humanitarian relief chains
Benita M. Beamon, Burcu BalcikThe purpose of this paper is to compare performance measurement in the humanitarian relief chain with performance measurement in the commercial supply chain, develop performance…
Top‐down organizational change in an Australian Government agency
Neal Ryan, Trevor Williams, Michael Charles, Jennifer WaterhouseThe purpose of this paper is to assist public sector organizations to carry out better change management strategies and thus achieve better change processes and also to provide a…
The role of involvement and attachment in satisfaction with local government services
Don Scott, Peter VitartasThe purpose of this paper is to report on the development and testing of involvement and attachment constructs, which are then used to investigate the effects of involvement and…
Market‐based reforms and privatization in Sri Lanka
Asoka F. Balasooriya, Quamrul Alam, Ken CoghillThe purpose of this paper is to explore and analyse the extent to which socio‐political obstacles have influenced the successful establishment and performance of an institutional…
E‐government and service orientation: gaps between theory and practice
Maria Åkesson, Per Skålén, Bo EdvardssonThe purpose of this paper is to review selected literature on e‐government service orientation and highlight differences between academic theory and empirical findings. To date…
ISSN:
0951-3558Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Rocco Palumbo