International Journal of Public Sector Management: Volume 23 Issue 3

Dismantling the public sector bastion: evaluating capital works

Peter E.D. Love, Peter R. Davis, David Baccarini

The determination of the most appropriate procurement system for a capital works project is a challenging task for public sector clients considering the array of assessment…

Measuring service quality and patient satisfaction with access to public and private healthcare delivery

Nana Owusu‐Frimpong, Sonny Nwankwo, Baba Dason

This paper aims to explore patients' satisfaction with access to treatment in both the public and private healthcare sectors in London.

The Ombudsman in developing democracies: the Commonwealth Caribbean experience

Najmul Abedin

The purpose of this paper is to critically examine the working of the Ombudsman offices in six developing democracies in the Commonwealth Caribbean in order to assess/evaluate the…

E‐governance for improved public sector service delivery in India, Ethiopia and Fiji

Gurmeet Singh, R.D. Pathak, Rafia Naz, Rakesh Belwal

The purpose of this paper is to explore the extent of corruption in India, Fiji and Ethiopia and survey citizen perception of how e‐governance could fight corruption. The main…

Stakeholder salience and accounting practices in Tanzanian NGOs

Mussa J. Assad, Andrew R. Goddard

This paper seeks to investigate the influence of stakeholders on accountability relationships and the development of accounting practices and processes within two Tanzanian…

Defining and measuring productivity in the public sector: managerial perceptions

Paula Linna, Sanna Pekkola, Juhani Ukko, Helinä Melkas

This paper aims to identify what productivity means in the public sector, how it is measured and how it should be measured and improved, according to municipal authorities in…