International Journal of Public Sector Management: Volume 24 Issue 4

Public service productivity: how to capture outputs?

Aki Jääskeläinen, Antti Lönnqvist

This paper aims to investigate the micro‐level (managerial) measurement of service productivity in the context of public services, in particular, the role of different output…

An inquiry into the strategic‐operational role of performance management in local government

Rodney McAdam, Tim Walker, Shirley‐Ann Hazlett

The aim of this paper is to investigate the links and relationships between strategy and operations in local government improvement efforts under the umbrella of the Local…

The risks and returns of new public management: political business

Belinda Luke, Kate Kearins, Martie‐Louise Verreynne

This article aims to consider success in terms of the financial returns and risks of new public management (NPM) in state‐owned enterprises (SOEs).

Targeted criteria performance improvement: An investigation of a “most similar” UK police force

Harry Barton, Malcolm J. Beynon

The paper is set in the context of the impact of new public management (NPM) on the police service in the UK. Specifically, it aims to describe a modelling based approach to…

Australian Federal Police drug investigations: benefit‐cost analysis

Michael McFadden, Toni‐Lee Porter

The purpose of this paper is to assess the social impact, i.e. the estimated return to the Australian community, of Australian Federal Police (AFP) drug law enforcement effort in…

Delivering and measuring success in the public sector

Christopher Seow, Mik Wisniewski