International Journal of Health Care Quality Assurance: Volume 1 Issue 2
Addressing the issues of management and quality
Table of contents
Medical Quality Assurance: Research in Brighton Health Authority
Geoff Stevens, Iden Wickings, Jill BennettSteps take in Brighton Health District, with the help of CASPE Research (Clinical, Accountability, Service Planning and Evaluation), to build and maintain an approach to Quality…
Tough Questions Senior Managers in Health Care Should be Asking about Quality
George H. Labovitz, Yu Sang Chang, Ian Donnachie, Midi BerryThe role of top management and its responsibility for quality is addressed by asking five key questions covering measurement, cost, objectives, recognition and support of quality…
The Application of Total Quality Control to a Hospital Setting
Peggy JessomeSome of the problems associated with present quality assurance programmes in Canada are discussed, the principles, techniques and supporting factors involved in total quality…
Erratum
This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/eb002888. When citing the article, please…
Patient Satisfaction: An Attribute or Indicator of Quality Care?
Hannu VuoriSystematic measurement of patient satisfaction is rather seldom included in routine quality assurance programmes. The dilemma of the professional (i.e. the doctor) prescribing…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar