International Journal of Health Care Quality Assurance: Volume 1 Issue 3
Addressing the issues of management and quality
Subjects:
Table of contents
Who Cares for the Customer?
Michael AbrahamsA critical eye is cast over some key services provided in a London teaching hospital while the author was undertaking a management development project. The absence of many…
404
A Quality Management System for an Out‐patient Clinic and Service Departments
E.M. Rooney, R.S.E. WilsonThe validity of an approach based on a quality system specification developed from BS5750 is considered, with reference to patient care activity in an out‐patient clinic at a…
283
Action Learning for Quality Assurance — A Diary
Wynn GriffithsThe progress and processes used in introducing quality assurance in a UK health authority are described. The approach taken for the implementation is based on action learning.
54
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar