International Journal of Health Care Quality Assurance: Volume 10 Issue 1
Addressing the issues of management and quality
Table of contents
Patients’ perceptions of quality in a Northern Ireland hospital trust: a focus group study
Eileen Evason, Dorothy WhittingtonExplores the value of focus group methodology in a patient satisfaction initiative intended to identify quality improvement targets in a large general hospital. Analyses the…
Continuous quality improvement in acute health care: creating a holistic and integrated approach
Nigel SewellReviews the range of quality activity in a National Health Service hospital trust, using a staff questionnaire survey, self‐assessment against the Baldrige Quality Award criteria…
Quantity in health care is not always a substitute for quality
Abraham Israeli, amuel PenchasExamines the outcomes of attempts to improve health services in the former Communist countries of Eastern Europe and in the West European democracies. Discovers that while the…
Practices of excellent companies in the drug industry
Fred Pringle, Brian H. KleinerExamines excellence in three major pharmaceutical companies: Merck, Lilly, and Glaxo. Provides an overview of recent trends in the health care industry. Shows that, although all…
Don’t throw out the customer
John L. DeffenbaughAddresses the severe criticism by the Health Service Commissioner of NHS trusts for their handling of patient complaints, particularly the attitude of managers and the new NHS…
Sisters’ and charge nurses’ attitudes to quality
Jacqueline ReeveDiscovers sisters’ and charge nurses’ thoughts about quality assurance and whether their needs and those of their patients were satisfied by the process. Reports the results of…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar