International Journal of Health Care Quality Assurance: Volume 11 Issue 4
Addressing the issues of management and quality
Table of contents
Process analysis in general practice ‐ a new perspective?
Ruth J. Boaden, Judy M. ZolkiewskiThis paper reports the initial findings from a study of the application of process analysis into a general practice. It discusses the issues surrounding the relationships between…
Block appointments in an overloaded South African health centre: quantitative and qualitative evaluation
Hassan Mahomed, Max O. BachmannLong waiting times are a serious problem for patients using urban health centres in developing countries. A block appointment system was introduced and evaluated in a large South…
Comparing public and private hospital care service quality
David Camilleri, Mark O’CallaghanThe study applies the principles behind the SERVQUAL model and uses Donabedian’s framework to compare and contrast Malta’s public and private hospital care service quality…
Southampton University Hospitals NHS Trust: our approach to performance management
Stephen J. MittlerSouthampton University Hospitals Trust has developed a performance management strategy which is improving service quality, overcoming interdepartmental blockages and delivering…
Accountability and quality in managed care: implications for health care practitioners
Aram Dobalian, Patrick Asubonteng RiversThe development of managed care plans is the most dramatic change in the USA’s health care system in recent decades. Despite the widespread growth, society is increasingly…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar