International Journal of Health Care Quality Assurance: Volume 11 Issue 5
Addressing the issues of management and quality
Table of contents
Consumer responses to health care: women and maternity services
Sue Proctor, Gill WrightThe importance of understanding consumer perceptions of services is widely acknowledged and becoming more relevant in health care, as attempts to incorporate users’ views into…
The outpatient experience: results of a patient feedback survey
Katherine McKinnon, Paul D. Crofts, Rhiannon Edwards, Peter D. Campion, Richard H.T. EdwardsPatient surveys can be used to enable hospital management to evaluate the services they provide. This study shows high levels of patient satisfaction with the quality of their…
An innovative method of government surveillance of services for the aged in Israel
Rachel FleishmanExplains the conceptual framework behind and the foundation and implementation of the regulation, assessment, follow‐up (RAF) method, and continuous improvement of quality of care…
Practices of the best companies in the medical industry
Erin Atherton, Brian H. KleinerA report containing information about three of the top medical manufacturing companies in the world ‐ Baxter Healthcare Corporation, Johnson & Johnson and Medtronic, Inc …
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar