International Journal of Health Care Quality Assurance: Volume 12 Issue 2
Addressing the issues of management and quality
Table of contents
Using the Business Excellence Model to develop a strategy for a healthcare organisation
Gail NaylorThis article examines the appropriateness of the Business Excellence Model in developing a strategy for Bolton Hospitals NHS Trust to measure organisational performance. The need…
Improving performance through self‐assessment
David J. PittWakefield and Pontefract Community Health NHS Trust uses the European Business Excellence Model self‐assessment for continuous improvement. An outline of the key aspects of the…
Self‐assessment of all the health centres of a public health service through the European Model of Total Quality Management
Andoni Arcelay, Elena Sánchez, Luis Hernández, Gabriel Inclán, Maite Bacigalupe, Jon Letona, Rosa María González, Ana Elisabeth Martínez‐CondeThe Basque Country Public Health Service has moved in the last years from considering quality as an attribute of patient care to thinking that all management can be subject to…
Achieving a culture of continuous improvement by adopting the principles of self‐assessment and business excellence
Sue JacksonFollowing a brief description of the inception of self‐assessment and the European Foundation for Quality business excellence model, this article describes how one clinical…
EFQM approach and the Dutch Quality Award
U.W. Nabitz, N.S. KlazingaDifferent approaches to improve quality are used in organizations delivering health care. Donabedian introduced structure, process and outcome, from which other approaches like…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar