International Journal of Health Care Quality Assurance: Volume 12 Issue 5
Addressing the issues of management and quality
Table of contents
Contemporary organizational strategies for enhancing value in health care
Mary L. Richardson, William H. GurtnerTo a rapidly changing environment, health‐care organizations are adopting a variety of value enhancement strategies. Typically characterized as quality improvement activities…
An investigation of expectations and perceptions of health‐care services with a Latino population
Susan Y. McGorryIn attempts to improve the quality of health‐care services in the USA, health‐care providers must be aware of and understand the socioeconomic characteristics and cultural values…
Involving mental health service users in evaluating service quality
George Philip, Jonathan StewartThe purpose of this paper is to describe the development and use of a modified SERVQUAL research instrument for measuring the service quality of a leading mental health service…
Implementing clinical governance in Trusts
Mark Christopher HackettThe implementation of clinical governance presents a major challenge for NHS Trusts. The article provides a summary of the background to implementing governance; the results of…
Monitoring health‐care processes: a framework for performance indicators
J.D. van der Bij, J.M.H. VissersUntil recently, it was uncommon to ask professionals to give objective evidence to non‐professionals regarding the quality of their work. Nowadays, however, professionals, their…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar