International Journal of Health Care Quality Assurance: Volume 13 Issue 1

Is the practice of psychological therapists evidence‐based?

Derek Milne, Dominique Keegan, Roger Paxton, Kaeti Seth

An interview‐based survey of evidence‐based practice (EBP) and the research, continuing professional development (CPD) and audit activity that support it was conducted in the…

Culturally sensitive mental health services through quality improvement

Margaret Tobin, Luxin Chen, Julie L. Edwards, Stella Chan

An urban mental health service undertook a quality improvement programme to involve staff in the identification and resolution of cross‐cultural issues. The programme involved…

Clinical governance and operations management methodologies

Carol Davies, Paul Walley

The clinical governance mechanism, introduced since 1998 in the UK National Health Service (NHS), aims to deliver high quality care with efficient, effective and cost‐effective…

Benefits of an ISO 9001 certification – the case of a Swiss regional hospital

Anthony Staines

This paper reports the experience of a quality management project leading to an ISO 9001 certification in a Swiss regional hospital. It describes the motivations for the…

Quality issues in the treatment of depression in general practice

Kerry‐Ann Gilmore, Owen Hargie

Watson and Gallois have argued that “at the very core of health communication is the interaction between health professionals and their patients”, and thus effective and quality…